Contact Collection Representative


During the course of my forty-plus years of representing clients before the IRS, I have dealt with various levels of employees. The most common, of late, is the Contact Collection Representative—the person on the other end of the telephone who answers and deals with tax issues and collection problems presented. This person is one of the IRS’ most visible personnel, but one with relatively little accounting training. One of the primary goals of a CCR would be to encourage taxpayers to become or remain compliant—file returns on time and pay taxes when due. Failure to pay could result in enforced collection, perhaps at the hands of a Revenue Officer, whose job it is to collect unpaid taxes. When contacted by an RO, it is purposeless to claim no liability for the unpaid taxes. The job of an RO is solely collection. It would be a Revenue Agent, charged with the duty and expertise to determine the accuracy of tax computations, to whom that claim might be made. There is another IRS employee also charged with determination of the accuracy of tax computations, but one you are not going to want to encounter. That is the Special Agent, a representative of the Criminal Investigation Division, whose job it is to investigate tax crimes and recommend them for prosecution by the U.S. Attorney or the Department of Justice. If you are contacted by any of these IRS representatives, it is best to contact an experienced tax attorney rather than trying to represent yourself.

Contact Bruce H. Williams, Esquire

We have more than 40 years of experience helping people in New Jersey with bankruptcy law and tax matters. Contact us by e-mail or call us 856-795-0800 to arrange a private meeting. There is no cost or obligation for your first visit.

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